Privacy Policy

Rio Rancho Players Community Theatre Mission Statement

At Rio Rancho Creative Crossroads, we are committed to protecting the privacy of our artists, attendees, volunteers, and donors. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We collect information that you voluntarily provide to us when you register for an event, purchase tickets, sign up for our newsletter, or make a donation.

Contact Data: Includes your name, mailing address, email address, and phone number.

Attendee Info: Includes information necessary for event participation, such as age (for youth programs), emergency contact info, or accessibility requirements.

Financial Data: We collect credit card numbers and billing information for ticket purchases and registrations.

2. How We Use Your Information

Your information is used strictly for business operations relating directly to Rio Rancho Creative Crossroads. This includes:

Processing your registrations and ticket purchases.
Sending event updates or changes.
Issuing donation receipts for tax purposes.
Communicating about upcoming RRCC programs and community arts initiatives.

3. Information Sharing and Disclosure

We value your trust. We do not sell, rent, or trade your personal information to any third-party entities. Your data is only shared with the following essential service providers:

Payment Processors: To securely handle credit card transactions.

CRM & Data Management: To securely store our records and manage our communications.

These providers are contractually obligated to keep your information confidential and are prohibited from using your data for any other purpose.

4. Security of Your Data

In compliance with New Mexico state law, we maintain reasonable security procedures and practices to protect your personal identifying information from unauthorized access, destruction, use, modification, or disclosure. Financial transactions are processed through encrypted, PCI-compliant gateways.

5. Your Rights and Choices

You may opt out of our marketing communications at any time by clicking the "unsubscribe" link in our emails. To request a review or deletion of your personal data, please contact us at the email address provided below.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Rio Rancho Creative Crossroads [Insert Physical Address, if applicable] [Insert Contact Email Address] [Insert Phone Number]

Important Notes for Implementation:

PCI Compliance: Ensure your website uses HTTPS (SSL certificate) since you are collecting payment information.

Hyperlinking: Place a link to this policy in the footer of your website and on every registration/checkout page.

Specific Vendors: While not strictly required by law to name them, it is a "best practice" to eventually list your specific CRM (e.g., NeonCRM, Little Green Light) or Processor (e.g., Stripe, PayPal) if a user asks for details.

Terms & Conditions of Sale and Registration

Organization: Rio Rancho Creative Crossroads (RRCC)

1. General Terms

By purchasing a ticket or registering for an RRCC event, you agree to comply with all organization policies and venue rules. RRCC reserves the right to refuse admission or remove any person whose conduct is deemed disorderly or fails to comply with these terms.

2. Payments and Fees

Authorized Charges: You authorize RRCC to charge your provided payment method for the total amount of your purchase, including any applicable processing fees.

Currency: All transactions are processed in USD.

3. Refunds and Cancellations

Ticket Sales: Unless otherwise stated for a specific event, all ticket sales are final and non-refundable.

Class/Workshop Registrations: Cancellations made at least [Insert Number, e.g., 7] days prior to the start date may be eligible for a [Full/Partial] refund or credit toward a future program.

Event Cancellation: If RRCC cancels an event due to unforeseen circumstances, we will notify you via the email provided at registration regarding rescheduling or refund options.

4. Event Participation & Liability

Assumption of Risk: Participation in arts programs or attendance at live events involves certain inherent risks. By registering, you voluntarily assume all risks related to exposure to illness or accidental injury.

Liability Waiver: You agree to release and hold harmless Rio Rancho Creative Crossroads, its board, staff, and volunteers from any claims arising from participation, except in cases of gross negligence.

5. Media Release

By attending an RRCC event, you acknowledge that you may be photographed or filmed. You grant RRCC the right to use your image or likeness for promotional and marketing purposes (such as on our website or social media) unless you explicitly opt out in writing to our staff prior to the event.

6. Privacy Integration

All personal data collected during the purchase or registration process is governed by our Privacy Policy. We use your information solely for the administration of the event and internal business purposes.

Rio Rancho Players Community Theatre Mission Statement

Be Part of the Creative Community